Job Description

Requisition I D : 893687 
Store #: 00B003 Lobby Store 
Position : Full-Time 
Total Rewards:  Benefits/Incentive Information

At Oakley, we believe everyone in the world can and will become better. We’re cultivating a safe and inclusive environment where all voices can evoke meaningful and purposeful change. When you’re free to be the best version of yourself is when you can Be Who You Are.

With us, you’ll be part of a team that’s influencing athletes, whether they’re running in your neighborhood or standing on an Olympic podium. Together we bring the latest in advanced eyewear technology and apparel innovation to our athletes and our customers. Every day at Oakley is a chance to grow, go further and achieve more. ​ 

Oakley is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

As an Oakley EyeCare Advisor, you will act as an ambassador for Oakley with the aim to educate and push the boundaries of what is possible through elevating performance of our patients and customers; both on and off the field. As a business owner within Oakley Retail, you will engage the community, inspire learning among the team, and grow the Eye Care business. You will seamlessly link the Eye Care and Retail functions together to create an exceptional patient/ customer experience and support delivering the store’s key performance indicators.

MAJOR DUTIES & RESPONSIBILITIES

• Provide top quality service in accordance with the behaviors and expecations of our Patient/ Customer Journey.
• Attentive to details; privately obtaining medical history and prepare patient for examination, review prescriptions and/or patient information carefully; ask open ended questions, identify special needs, consulting with Optician, Doctor or Retail Management when necessary.
• Explains all required paperwork, tests, products and services as well as the appropriate time frame.
• Perform all pre-examination testing with accuracy and attention to detail; take the initiative to explain all measurements and answer any questions the patient may have.
• Operate the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details. When required, collect proper payment following company security procedures and retain proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons.
• Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Utilize clinical and product knowledge to provide guidance to patients.
• Responsible for the cleanliness, care and disinfection of the exam room and work surfaces; provide clinical support to the Optometrist as needed.
• Handle and file all patient records in an organized and efficient manner in accordance with HIPAA.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• Strong customer service skills (internal and external)
• Strong communicator and listener
• Problem solving ability
• Strong interpersonal skills
• Familiarity with computers and calculators
• Organization skills
• Strong basic math skills

PREFERRED QUALIFICATIONS

• Previous experience in optical or doctor’s office

Pay Range: 18.12 - 26.13 

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. 

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