Job Description

Role: Network Engineer

Location: Wickliffe, OH

Type: Contract / C2H / Fulltime with Tech Mahindra

Primary: Skills Basic networking concepts, CCNA, CCNP, (CCIE)

Experience 10 + years of total work experience

Skill required:

• Should have experience on DNAC, Velocloud SD WAN, Nexus switches, Cisco and Meraki Wireless, Firewall (ASA, Firepower, Palo Alto), F5 Load balancers,
• Must have intermediate to advance Configuring and Troubleshooting knowledge of switches and routers in a network production environment Cisco 3850, 3650, 2960 Switches, Cisco 2900 to 4300 series routers, Nexus.
• Strong experience on Cisco Routing and Switching, BGP, Palo Alto firewalls, F5 load balancer & Cisco ASR and related networking technologies.
• L2/L3 Switching STP, RSTP, PVSTP, MSTP, IGMP, Multicast
• Routing WAN/LAN (OSPF, EIGRP, RIP, Static and MPLS)
• Cisco / Meraki Wireless WLC, Access Points
• Cisco DNAC
• Monitoring Tools - Logic Monitor, SolarWinds, Thousand Eyes
• WAN Optimization
• Ticketing Tools
• Good analytical and troubleshooting skills (the ability to think logically through a problem) and must have the initiative, perseverance and commitment to see problems through to resolution
• Ownership of root cause analysis process and ensure remediation of major issues. Ability to provide assistance in a support capacity with problem and incident resolution and assume major incident and problem ownership and accountability
• Ensure 24/7 availability of the production environment and lead the daily operations of the production environment
• Be available for after-hours support, on-call, and perform maintenance
• Participate in Change Advisory Board Review Meetings with customer
• Build monitoring tools to ensure system availability, resource utilization and capacity
• Create network services dashboard providing insights into capacity, activities, and SLA measurements
• Should be able to perform upgrades on Cisco routers/switches/WLC/FW whenever required
• Drive continuous improvement and process change suggestion to management
• Monitor performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning
• Configure and implement the backup tools for auto configuration on Network device
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Ability to handle multiple projects within timeline
• Documenting the issues, creating the knowledge base articles, and updating the inventory
• Manage DataCenter operations for hardware installation and during maintenance whenever required

Functional:

• Strong written/verbal communication skills
• Positive and flexible attitude
• Ability to think clearly, identify risks, anticipate eventualities and resolve problems
• Ability to understand and comply with business processes and procedures
• Should be able to work in 24x7 environment

Technical:

• ITIL Certification preferred

Ability to understand and comply with methods, standards, guidelines, tools, techniques, and procedures

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