Job Description

This position is posted by Jobgether on behalf of Kustomer. We are currently looking for a Customer Success Manager in the United States.

As a Customer Success Manager, you will play a vital role in nurturing and growing long-term client relationships. You’ll guide customers throughout their lifecycle—from onboarding through renewals—ensuring they achieve measurable results and true value from the platform. This role involves managing high-impact customer engagements, driving product adoption, supporting account growth, and aligning customer goals with internal initiatives. You’ll collaborate with cross-functional teams and be an internal advocate for your customers, making a tangible difference in their success journey.

Accountabilities:

• Manage the full post-sale customer lifecycle including onboarding oversight, business reviews, and renewal negotiations.
• Drive product adoption by educating users, monitoring usage, and identifying improvement opportunities.
• Understand customer KPIs and business outcomes to align product usage with strategic goals.
• Collect, synthesize, and communicate product feedback to internal stakeholders to drive innovation.
• Act as the internal advocate for customers, handling escalations and coordinating cross-team efforts.
• Collaborate with Technical Account Managers to support implementation of new features.
• Build a strong base of referenceable customers through high-touch engagement.

Requirements

• Bachelor's degree or equivalent practical experience.
• 5+ years in Customer Success or Account Management within a technical SaaS environment.
• Proven ability to manage a book of business, including negotiating renewals and identifying expansion opportunities.
• Familiarity with two or more of the following domains: SaaS, CRM, CX platforms, Support Software, or APIs.
• Strong interpersonal and communication skills; ability to build trust and inspire action.
• Highly organized and efficient; project management experience is a plus.
• Analytical mindset; able to interpret data to drive recommendations and business impact.
• Empathetic approach to customer interactions and internal collaboration.
• Preferred but not required: familiarity with coding, SQL, analytics tools, or HIPAA compliance.

Benefits

• Competitive salary and stock options.
• 100% healthcare coverage (U.S.), supplemental health insurance (UK).
• Generous vacation and time-off policy.
• 401(k) plan (U.S.).
• WiFi and mobile reimbursement.
• Pension plans and additional perks for UK-based employees.
• Inclusive and supportive work environment with a strong sense of community.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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